Privacy Policy

01About this policy

This policy explains how Parcel HK handles personal information in connection with parcelhk.com, customer accounts and shipping services. It applies to customers, senders and recipients. Please read it before providing information or arranging a shipment for someone else.

02Information you provide

Information may include your name, email, telephone number, account details and addresses; recipient contact and delivery details; item descriptions, declared values, tracking numbers, parcel photographs and payment receipts; and the information you provide in enquiries or support requests.

Where required for the destination, customs information may include identification or clearance codes. Before giving us another person's information, ensure you have their permission and that they understand how it will be used for shipping and related notifications.

03Why information is used

Information is used to manage accounts, receive and identify parcels, arrange transport and customs clearance, calculate and verify charges, process payment receipts, provide tracking and recipient reminders, and respond to enquiries, complaints and claims.

Providing information is your choice, but missing information may prevent us from providing the requested service. Administrative emails, payment requests and shipment or EZ WAY reminders are communications related to your service.

04Service providers and other disclosures

Information needed to fulfil a shipment may be shared with the relevant carriers, logistics providers, customs authorities and providers supporting account, payment or communication services. These providers may also supply delivery or service information to us.

Information may also be disclosed where required by law or a competent authority, for investigating suspected fraud or misuse, or in connection with a business transaction. Third-party websites and services have their own privacy policies; review them before submitting information directly.

05Cookies and browser storage

Cookies and similar browser storage support features such as keeping you signed in and remembering language or display preferences. The Cookie notice also remembers your acknowledgement in this browser. Browser settings can block or remove cookies and stored data, but doing so may sign you out or reset preferences.

Accepting the notice acknowledges these uses; it is not a separate subscription to marketing messages. Any third-party website you visit through a link manages its own cookies and privacy practices.

06Account safety

Keep access to your sign-in account secure, do not share sign-in credentials, and sign out when using a shared device. Contact us if you suspect unauthorised access. Internet transmission and electronic storage cannot be guaranteed to be completely secure.

07International shipping and transfers

International shipping can require information to be handled in the origin, transit or destination country and in locations where relevant service providers operate. Privacy rules in those locations may differ. Only provide information you are authorised to share for the requested service.

08Records after service ends

Closing an account or ceasing to use the service does not necessarily remove all shipment, payment or correspondence records. For questions about records held about you or a deletion request, contact us so the request can be assessed alongside outstanding shipments and applicable obligations.

09Access, correction and enquiries

Keep your account and saved delivery details accurate. You can update available details in your customer account. To request access to or correction of other personal information, raise a privacy concern or ask about this policy, contact Parcel HK through the Contact page. We may need to confirm your identity before handling the request.

10Policy updates

Updates to this policy will appear on this page. Please review it when using a new service or before submitting additional personal information.