PARCEL HK
Our promise
Shop online in Hong Kong with peace of mind.
If your tracking record to our warehouse shows “Delivered” but our Hong Kong warehouse has not received your parcel, we will help you contact the Hong Kong courier company and investigate.
Ask us to investigateYou do not have to handle it alone
A courier's Delivered record and our warehouse receipt are not the same confirmation. If they do not match, send us the details below so we can help contact the Hong Kong courier and investigate what happened.
What to send us
- The Hong Kong courier company name and tracking number.
- A screenshot or link to the tracking record showing “Delivered”.
- Your Parcel HK account details and the warehouse delivery address used for the order.
Our promise is to help contact the courier and investigate. The outcome depends on the courier's findings; this is not a guarantee of recovery, compensation or a fixed resolution time.